STAND 8 provides end to end IT solutions to enterprise partners across the United States with offices in Los Angeles, New York, New Jersey, Atlanta and more, including internationally in Mexico, India and Japan.
The Deskside Analyst role is an exciting opportunity to be a part of a Global Support Team supporting 2 TV stations located in Downtown San Francisco and San Jose. The role is 1^st/2^nd line deskside support break/fix and demands a high level of customer service to ensure that customer satisfaction targets are both maintained and exceeded. This is a technical role requiring expert knowledge of the core Microsoft O365 products and experience in laptop/desktop/Mac and Mobile. This position would suit self-starters excited about technology and able to find answers to resolve complex technical issues. This role reports into the Service Delivery Manager for stations, while operating as the single representative from the Technology team at the sites. The successful candidate will have local colleagues supporting other elements of the broadcast technologies within the locale.
If you're the "go-to" type of technical support lead that everyone looks up to and you can resolve issues with a great customer-service focus, we would love to hear from you!
Responsibilities

• Break/Fix support of IT issues
• Configure, install, monitor, and maintain client desktop software and hardware; support mobile workforce
• Provide on-the-spot training to end users on all system related needs
• Deliver exceptional customer service
• Understand Team targets and deliver to them
• Identify process improvement opportunities and feedback to the management team
• Collaborate where required on service improvement plans and operational projects

Requirements

• Experience with common technologies including Windows, OSX, Office 365, AD, mobile, etc.
• Relevant IT support experience
• Service Now or Ticketing Software experience
• Relevant experience of performing and managing to clearly defined SLA targets

Preferred qualifications

• Someone who genuinely puts their customer first
• A team player who acts in the interest of all
• A passionate and motivated individual
• Awareness of ITIL fundamentals
• An excellent communicator, able to confidently communicate in person with customers
• Someone who can balance the requirements of a high demand/high criticality environment

Additional Details

The base range for this contract position is $30 - $40/per hour, depending on experience.

Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hires of this position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Benefits

• Medical coverage and Health Savings Account (HSA) through Anthem
• Dental/Vision/Various Ancillary coverages through Unum
• 401(k) retirement savings plan
• Company-paid Employee Assistance Program (EAP)
• Discount programs through ADP WorkforceNow

About Us

STAND 8 provides end-to-end IT solutions to enterprise partners across the United States and globally with offices in Los Angeles, Atlanta, New York, Mexico, Japan, India, and more. STAND 8 focuses on the "bleeding edge" of technology and leverages automation, process, marketing, and over fifteen years of success and growth to provide a world-class experience for our customers, partners, and employees.

Our mission is to impact the world positively by creating success through PEOPLE, PROCESS, and TECHNOLOGY.

Check out more at ; and reach out today to explore opportunities to grow together!